Shipping policy

Last updated: 22 October 2026 · Policy version: 2026-10-22.1

Business details: AX Tech Co. ABN: 38 959 238 667. Contact: sab@axtechco.com.

Digital delivery

Our personalised songs, artwork, invitations, writing and other digital creations are supplied electronically. No physical item, printing or postage is included unless the product listing or an accepted written quote expressly states otherwise. Digital-only orders have no physical shipping charge.

Finished personalised files are emailed to the email address used at checkout, either as attachments or a download link, after you approve the preview. These are made-to-order creations, not instant downloads. Any ready-made digital product will state its delivery method and access requirements in its listing.

Custom creation production and turnaround

• Standard: 3–5 business days — included.
• Express: 2–4 business days — additional $20 AUD per creation, included in the selected variant price at checkout.
• Urgent: within 48 hours — additional $40 AUD per creation, subject to availability and written confirmation before ordering. Email sab@axtechco.com to arrange an urgent order and payment.

Timing starts after payment, receipt of the complete brief and any required scope confirmation. These timeframes cover the first completed version. Revisions, customer responses and approval may extend final delivery. Business days mean Monday–Friday, excluding Victorian public holidays. Confirmed urgent delivery means 48 actual hours, including weekends. Larger or unusually complex commissions may have a separately agreed timeframe and rush fee in the quote.

Standard personalised orders include an emailed preview and one consolidated round of minor revisions within the original brief, unless the listing or quote states otherwise. We will explain any material delay and revised expected timing.

Production confirmation and delays

We confirm production commencement by email after payment, a complete brief and any necessary scope agreement. An order confirmation alone is not the start of creative work. Silence is not preview approval. If required information or approval is missing, we contact you and explain any pause or revised timing.

If our delay causes us to miss an agreed first-version Express or Urgent deadline, we refund the relevant rush surcharge. Other applicable remedies remain available. On a change-of-mind cancellation, any deduction follows the previously agreed, reasonable basis in our Refunds & Returns Policy. That policy also lists the evidence to provide for a missing file, access problem, cancellation or hardware fault.

Changes to your custom creation brief

Email sab@axtechco.com with your order number and exact changes as soon as possible. Changes within the paid scope are normally welcome before production starts. After work starts, feasibility and timing depend on the stage reached; after completion, additional work or a new commission may be needed. Included minor revisions and corrections to our errors remain free. Limited optional extra adjustments may attract quoted fees totalling up to 30% of the original creation price excluding rush surcharges, with your written agreement before proceeding. Major new work requires a separate quote. The Refunds & Returns Policy explains the separate cancellation rules, including the 20% cap where a custom creation is less than 50% complete.

Business & digital services: how it works

1. Send a service enquiry. An enquiry does not book work or commit you to payment.
2. We check suitability and availability and, if suitable, provide a fixed written quote and Service Agreement & Project Brief.
3. Both parties accept the completed agreement, which records deliverables, exclusions, total AUD price including any applicable GST, timing, revision rounds, delivery, usage rights and cancellation calculations.
4. Pay the agreed amount upfront through the invoice or payment link provided. Third-party costs require your separate written approval and an agreed maximum.
5. Work starts after acceptance, payment, a complete brief, materials and authorised access are ready. We confirm the start in writing. A receipt or queue reservation alone does not mean work has started.

What you receive and how

• Digital Strategy & Action Plan: a proposal-style plan, supplied as PDF and editable DOCX, with the agreed handover.
• 30-Day Social Media Content Plan: an XLSX calendar and PDF guidance. The standard scope is 12 core planned posts across 30 days, not 30 finished graphics or account management.
• Branded Template Pack: editable Canva links, sample PNG exports and a PDF guide. A free Canva account is needed; third-party elements retain their licence conditions.
• Website Draft Package: an unpublished, editable Wix draft and PDF handover checklist, plus the agreed walkthrough. Publishing, domains, paid plans, live forms and maintenance are excluded unless separately agreed.

Files, private download links or handover instructions are sent to the agreed project email. Account access or transfer is agreed before work starts and uses authorised collaborator access where practical. The signed brief confirms quantities, formats, delivery route and any software requirements. These are prepared services, not instant downloads, printed products or ongoing retainers.

Business-service schedule and feedback

The written brief records start conditions, estimated draft and final dates, any expressly agreed fixed deadline, client materials and feedback dependencies. The 3–5 day Standard, 2–4 day Express and 48-hour Urgent options for custom creations do not automatically apply to business services. Missing materials or feedback can move the schedule; after reminders we may pause work and agree revised timing based on availability. Silence does not approve work or forfeit payment. If a delay cannot be resolved, cancellation is assessed under the Refunds & Returns Policy. Essential deadlines must be expressly accepted in writing.

Your quote and signed brief specify the included revision rounds, stage and feedback window. Each round means one consolidated feedback list from the authorised contact within the agreed direction. The action plan, content plan and website draft normally include one round; the template pack normally includes one style-preview round and one minor final round. Check the accepted scope for your project. Corrections to our errors or work required under consumer guarantees do not use up an included round or attract an extra fee.

Extra pages, platforms, templates, revision rounds or a new direction require an additional written scope, price and timing accepted before extra work starts. The 30% limited-change fee cap for custom creative orders is not an automatic charge or a default business-service fee.

Guided digital setup sessions

The guided session requires a task suitability check, an agreed available appointment and acceptance of the written scope and terms before upfront payment. The price shown in the listing is for one 60-minute remote session for one person, one business and one agreed task. A purchase alone does not reserve an instant appointment. You stay in control of accounts, enter passwords yourself and approve changes.

The service includes an emailed PDF or written recap within two business days and one clarification email response if requested within seven calendar days. It does not include a recording, another session, new work or a guarantee that the task will be completed within 60 minutes. This clarification window does not restrict consumer rights.

Read the guided-session cancellation and rescheduling terms before booking. For projects, read the project cancellation terms. Extra work needs a separate agreement.

Receiving and accessing your files

Please provide an email address you can access and check it for accuracy. Check your spam or junk folder if an expected preview or delivery email is missing. Save a backup copy of your finished files after receiving them. If a link has expired, a file will not open, or an email has not arrived within the agreed timeframe, email us with your order number so we can help.

File formats and any software or device requirements are stated in the listing or agreed quote. Printing is your responsibility unless expressly included. Screen settings, printers and materials can affect the appearance of printed files.

Fantech physical-product delivery

• Standard delivery: estimated 4–7 business days after dispatch.
• Express delivery: estimated 2–4 business days after dispatch, where offered.

These are Australian delivery estimates, not guaranteed arrival dates. Order processing and dispatch time are additional. Business days exclude weekends and public holidays. Your location, remote-area delivery, public holidays and carrier delays may affect timing. Delivery charges and available services are shown at checkout or confirmed before you order. Express delivery does not guarantee faster dispatch. A separate estimate will be confirmed before ordering any bulky item that requires special delivery.

If an order is delayed, lost or damaged in transit, contact AX Tech Co at sab@axtechco.com so we can investigate and arrange an appropriate solution. Carrier investigations do not remove your rights under Australian Consumer Law.

Custom PC builds and quoted delivery

Custom PC builds and related physical items are quoted individually. We confirm parts availability, build and testing time, service area, collection or delivery method, and any delivery fee in the written quote before you accept. A catalogue placeholder price is not a final PC price or a promise of free shipping.

For quoted PC builds, shipping, international shipping and local collection are available only where expressly agreed in the quote. Any carrier, tracking and signature requirements will be confirmed when arranged. Please check the agreed delivery address and contact us promptly if it needs to change. Collection details are provided privately when arrangements are confirmed.

If a physical delivery is delayed, lost or arrives damaged, contact us with your order or quote reference and relevant details or photos. We will investigate and arrange an appropriate solution. Carrier investigations do not remove your consumer rights or our responsibilities.

Delays, cancellations and consumer rights

If we cannot fulfil an order within the agreed timeframe or a reasonable time, we will contact you and provide an appropriate solution, including a refund where required. Nothing in this policy limits rights or remedies under the Australian Consumer Law.

For cancellations, refunds and problems with delivered work, read our Refunds & Returns Policy. For other purchase conditions, read our Terms & Conditions.

Contact

For delivery questions, email sab@axtechco.com with your order number or quote reference.