Delivery & How It Works

Last updated: 23 October 2026 · Policy version: 2026-10-23.1

Personalised digital creations

1. Choose your product and package. Complete the personalisation fields on the product page, including your preferences, names, wording and reference material.
2. Add the item to your cart, review your brief and complete checkout. Your personalisation details are attached to the order.
3. We review your brief, clarify anything needed and create a preview. Your product listing states the usual turnaround, starting after payment, a complete brief and any required scope confirmation.
4. We email the preview to the address used at checkout. One consolidated round of minor changes within your original brief is included.
5. After your approval, we email the finished files. Your product page states the supplied format. Printing, shipping and editable source files are not included unless expressly stated.

Custom creation turnaround options and deadlines

• Standard: 3–5 business days — included.
• Express: 2–4 business days — additional $20 AUD per creation, included in the selected variant price at checkout.
• Urgent: within 48 hours — additional $40 AUD per creation, subject to availability and written confirmation before ordering. Email sab@axtechco.com to arrange an urgent order and payment.

Timing starts after payment, receipt of the complete brief and any required scope confirmation. These timeframes cover the first completed version. Revisions, customer responses and approval may extend final delivery. Business days mean Monday–Friday, excluding Victorian public holidays. Confirmed urgent delivery means 48 actual hours, including weekends. Larger or unusually complex commissions may have a separately agreed timeframe and rush fee in the quote.

Production confirmation, approvals and rush delays

We confirm production commencement by email after payment, a complete brief and any necessary scope agreement. Order receipt alone is not the start of creative work. Check the preview carefully and send minor changes together. Silence is not approval; missing information or approval may pause the project, and we explain revised timing.

If our delay causes us to miss an agreed Express or Urgent first-version deadline, we refund the relevant rush surcharge. Other applicable remedies remain available. Read the Refunds & Returns Policy for cancellation stages, revisions, faults and what to provide when requesting help.

Changes to custom creative work

Email sab@axtechco.com as soon as possible with your order number and exact changes. Before production, adjustments within your purchased scope are normally welcome without an extra fee. Expanded scope may require a revised quote. Once work starts, feasibility depends on the production stage; after completion, additional work or a new commission may be needed.

Your included minor revision and corrections to our errors remain free. Feasible, limited changes outside that allowance may attract a quoted fee, with total limited-change fees capped at 30% of the original creation price excluding rush surcharges. We confirm the exact amount and timing and obtain written agreement before proceeding. Substantial rewrites, redesigns or expanded scope need a separately agreed project quote. Read our Refunds & Returns Policy for cancellation stages and the separate 20% early-cancellation cap.

Business & digital services: how it works

1. Send a service enquiry. An enquiry does not book work or commit you to payment.
2. We check suitability and availability and, if suitable, provide a fixed written quote and Service Agreement & Project Brief.
3. Both parties accept the completed agreement, which records deliverables, exclusions, total AUD price including any applicable GST, timing, revision rounds, delivery, usage rights and cancellation calculations.
4. Pay the agreed amount upfront through the invoice or payment link provided. Third-party costs require your separate written approval and an agreed maximum.
5. Work starts after acceptance, payment, a complete brief, materials and authorised access are ready. We confirm the start in writing. A receipt or queue reservation alone does not mean work has started.

What you receive and how

• Digital Strategy & Action Plan: a proposal-style plan, supplied as PDF and editable DOCX, with the agreed handover.
• 30-Day Social Media Content Plan: an XLSX calendar and PDF guidance. The standard scope is 12 core planned posts across 30 days, not 30 finished graphics or account management.
• Branded Template Pack: editable Canva links, sample PNG exports and a PDF guide. A free Canva account is needed; third-party elements retain their licence conditions.
• Website Draft Package: an unpublished, editable Wix draft and PDF handover checklist, plus the agreed walkthrough. Publishing, domains, paid plans, live forms and maintenance are excluded unless separately agreed.

Files, private download links or handover instructions are sent to the agreed project email. Account access or transfer is agreed before work starts and uses authorised collaborator access where practical. The signed brief confirms quantities, formats, delivery route and any software requirements. These are prepared services, not instant downloads, printed products or ongoing retainers.

Business-service schedule and feedback

The written brief records start conditions, estimated draft and final dates, any expressly agreed fixed deadline, client materials and feedback dependencies. The 3–5 day Standard, 2–4 day Express and 48-hour Urgent options for custom creations do not automatically apply to business services. Missing materials or feedback can move the schedule; after reminders we may pause work and agree revised timing based on availability. Silence does not approve work or forfeit payment. If a delay cannot be resolved, cancellation is assessed under the Refunds & Returns Policy. Essential deadlines must be expressly accepted in writing.

Your quote and signed brief specify the included revision rounds, stage and feedback window. Each round means one consolidated feedback list from the authorised contact within the agreed direction. The action plan, content plan and website draft normally include one round; the template pack normally includes one style-preview round and one minor final round. Check the accepted scope for your project. Corrections to our errors or work required under consumer guarantees do not use up an included round or attract an extra fee.

Extra pages, platforms, templates, revision rounds or a new direction require an additional written scope, price and timing accepted before extra work starts. The 30% limited-change fee cap for custom creative orders is not an automatic charge or a default business-service fee.

Guided digital setup sessions

The guided session requires a task suitability check, an agreed available appointment and acceptance of the written scope and terms before upfront payment. The price shown in the listing is for one 60-minute remote session for one person, one business and one agreed task. A purchase alone does not reserve an instant appointment. You stay in control of accounts, enter passwords yourself and approve changes.

The service includes an emailed PDF or written recap within two business days and one clarification email response if requested within seven calendar days. It does not include a recording, another session, new work or a guarantee that the task will be completed within 60 minutes. This clarification window does not restrict consumer rights.

Read the guided-session cancellation and rescheduling terms before booking. For projects, read the project cancellation terms. Extra work needs a separate agreement.

Reference files

Only upload material you own or have permission to use. Do not include passwords, identity documents or unnecessary sensitive information. You can upload up to three reference files of supported types, up to 10 MB each. For larger files, contact us to agree a sharing method.

Fantech physical-product delivery

• Standard delivery — $15 AUD: estimated 4–7 business days after dispatch.
• Express delivery — $30 AUD: estimated 2–4 business days after dispatch, where offered.

These are Australian delivery estimates, not guaranteed arrival dates. Order processing and dispatch time are additional. Business days exclude weekends and public holidays. Your location, remote-area delivery, public holidays and carrier delays may affect timing. Delivery charges and available services are shown at checkout or confirmed before you order. Express delivery does not guarantee faster dispatch. A separate estimate will be confirmed before ordering any bulky item that requires special delivery.

If an order is delayed, lost or damaged in transit, contact AX Tech Co at sab@axtechco.com so we can investigate and arrange an appropriate solution. Carrier investigations do not remove your rights under Australian Consumer Law.

PC builds

PC build services are quoted individually. Your accepted quote confirms parts sourcing, labour, testing, payment and handover arrangements. A catalogue entry is not a free PC or a fixed-price complete computer.

Study resources

Available study guides follow the file formats and delivery method stated in their listings. Guides still in development or marked coming soon cannot be ordered.

Need help?

Email sab@axtechco.com with your order number. Check your spam folder if a preview or delivery email has not arrived. If a file cannot be opened, tell us your device, file type and the error message. Your Australian Consumer Law rights remain unaffected.