Accessibility Statement

Last updated: 8 October 2026

Our commitment

AX Tech Co aims to make www.axtechco.com usable by as many people as possible, including people with disabilities. We want customers to be able to browse products, understand our services, provide a custom brief and make purchases.

Accessibility approach and current status

Our accessibility improvement goal is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines help make websites more usable for people with different access needs.

The store has received initial layout and shopping-flow checks, but has not undergone a comprehensive accessibility audit or independent certification. We do not currently claim full WCAG conformance. Some barriers may remain, including in product media, delivered files, forms, navigation or third-party features.

Help with browsing, ordering or digital files

If you have difficulty using any part of the store, email sab@axtechco.com. We can discuss product information, help you provide a brief, or consider an alternative format or ordering arrangement appropriate to your needs. Availability depends on the product and requested format, and we will explain what we can provide before you order.

If you need a particular accessible format for a personalised creation, please tell us before purchasing so we can confirm whether we can supply it. This statement does not mean every creative file is automatically available in every accessible format.

Reporting an accessibility problem

Please tell us the page address, what you were trying to do and what prevented you from doing it. If helpful, include your browser, device and assistive technology, such as a screen reader, and your preferred way for us to help. You do not need to disclose a diagnosis or medical information. Do not email passwords or payment-card details.

We will review your report, discuss available assistance and consider how to resolve the barrier. Resolution time depends on the issue and whether a platform or service provider needs to be involved.

Third-party services

The store uses Shopify and third-party services for functions such as checkout and payment. Their accessibility can affect your experience. Please report difficulties with these features to us too, so we can help and raise the issue with the relevant provider where appropriate.

Ongoing improvements

We will use customer feedback to guide improvements and update this statement when our accessibility status or support arrangements change. Questions or feedback can be sent to sab@axtechco.com.